Service, cancellation and refund policy

Scope and service delivery

Shokupage supplies custom strategy, art direction, website design, development, integration and related support for restaurants. Every engagement is defined by a written proposal or statement of work. Deliverables are digital and may include preview links, design files, source code, a deployed website, documentation or agreed account access.

The proposal identifies the project fee, currency, payment schedule, milestones, estimated delivery period, included revisions and support. No public self-service purchase or recurring subscription is currently offered on shokupage.com.

Scheduling and milestones

An initial payment may reserve studio capacity and fund discovery or other first-stage work. The project start depends on cleared payment, accepted terms, required content and account access. Estimated dates move where the client delays feedback, materials, approvals or access.

Shokupage will communicate material delays and propose a revised schedule. A date is binding only when the proposal expressly states that it is fixed.

Cancellation by the client

A client may cancel at any time by emailing support@shokupage.com from the address associated with the project. The cancellation takes effect when Shokupage confirms receipt.

• Before work or capacity reservation begins: amounts paid are refundable, less any payment-provider fees that are not returned and any external cost authorised by the client.
• After discovery or production begins: Shokupage charges for work completed up to cancellation, reserved capacity already used, and non-cancellable third-party costs. Any remaining prepaid balance is refundable.
• After a milestone is accepted: fees allocated to that accepted milestone are not refundable, except where mandatory law provides otherwise or Shokupage materially failed to provide the agreed deliverable.

Cancellation by Shokupage

Shokupage may cancel if the client materially breaches the agreement, fails to pay an undisputed invoice after notice, repeatedly fails to provide required input, requests unlawful or infringing work, or creates a material safety or security risk.

If Shokupage cancels for convenience rather than client breach, Shokupage will refund prepaid fees for work not completed and will provide completed paid-for deliverables in their then-current state. If cancellation follows client breach, fees and refunds are reconciled in the same way as a client cancellation after work has begun.

Refund calculation

An approved refund is calculated as:

prepaid fees minus the value of completed work, used reserved capacity, approved expenses and non-recoverable third-party costs.

Shokupage will provide a written calculation on request. Refunds are returned to the original payment method wherever possible. Currency conversion differences, bank charges and provider fees outside Shokupage's control may affect the amount received.

Postponement and scope changes

A client may request one postponement in writing. Shokupage will make reasonable efforts to reschedule, but the original production slot cannot be guaranteed. If the project remains inactive for more than 30 days because required client input is missing, Shokupage may close or reschedule it after written notice.

New deliverables or substantial changes are handled through a written change order. The client may reject a change order and continue with the original scope, where still practicable, or cancel under this policy.

No physical delivery or returns

Shokupage sells customised digital professional services, not physical goods. Shipping, physical returns and exchange procedures therefore do not apply. Digital files cannot be physically returned; concerns about conformity are handled through revision, correction, cancellation and refund provisions.

How to request cancellation

Email support@shokupage.com with:

• the client and restaurant or business name;
• the relevant proposal or invoice reference;
• whether you are requesting cancellation or postponement;
• the requested effective date; and
• the reason, if you would like Shokupage to consider it.

Do not send full card numbers, passwords or sensitive credentials by email or WhatsApp.

Decision and processing times

Shokupage aims to acknowledge a request within two business days and confirm the cancellation and refund calculation within five business days after receiving the information needed to assess it.

Approved refunds will be submitted to the original payment method within ten business days. The bank or payment provider may take additional time to make the funds available. Shokupage will provide confirmation when the refund has been submitted.

Questions and payment disputes

Contact Shokupage before initiating a chargeback so the studio can review the project record and attempt to resolve the issue promptly. This request does not limit any right to dispute an unauthorised or incorrect charge with your bank or payment provider.

Send service or refund questions to support@shokupage.com or use the WhatsApp contact displayed on the site.

Mandatory rights

Nothing in this policy removes a refund, cancellation, cooling-off or service-quality right that cannot lawfully be excluded. If you are a consumer and local law gives you a right to cancel, that right prevails. For bespoke digital services begun at your express request, applicable law may permit charges for work supplied before cancellation.