Terms of service

Agreement and eligibility

These terms govern access to shokupage.com and services supplied under the Shokupage trading name by Jacob, an independent studio operator based in Shenzhen, China. By using this site, submitting an enquiry or accepting a proposal, you agree to the parts of these terms that apply.

You must be legally able to enter a contract and, when acting for a restaurant or other organisation, authorised to bind that organisation. A project-specific proposal, statement of work or signed agreement takes priority over these general terms where they conflict.

Services

Shokupage provides custom restaurant website strategy, content structure, art direction, visual design, responsive front-end development, accessibility and performance review, reservation platform integration, domain connection, launch support and optional ongoing care. Services are delivered digitally; Shokupage does not sell or ship physical goods through this website.

Portfolio projects marked "Independent Concept" are self-initiated fictional design studies. They are not client work, operating restaurants, testimonials or evidence of commercial results.

Proposals and contract formation

Public prices are not displayed because each project is scoped individually. After an enquiry, Shokupage may issue a written proposal describing deliverables, assumptions, exclusions, milestones, estimated timing, fees, currency, payment schedule, revision limits and support period.

A proposal is an invitation to contract, not a binding commitment, until it is accepted in the stated manner and any required initial payment has cleared. Quotes expire on the date shown in the proposal. Changes requested after acceptance may require a written change order, updated timeline and additional fee.

Client responsibilities

The client agrees to:

• provide accurate briefs, approvals and feedback on time;
• supply lawful content and confirm it has rights to all text, photography, trademarks, menus and other materials supplied;
• review factual, pricing, allergen, accessibility and regulatory information before publication;
• maintain control of its domain registration and any third-party restaurant accounts unless a proposal expressly says otherwise;
• keep account credentials secure and provide access only through an agreed method; and
• pay valid invoices by the stated due date.

Delayed content, approvals, access or decisions may move delivery dates. Shokupage is not responsible for delay caused by missing client inputs or third-party services outside its control.

Fees, invoices and payments

Fees, currency, taxes and payment milestones appear in the accepted proposal or invoice. Unless stated otherwise, bank, currency conversion and payment-provider charges imposed on the client are the client's responsibility. Shokupage will not charge an amount that has not been disclosed in an accepted proposal, change order or invoice.

Payments may be requested by invoice or through a secure hosted checkout. Any checkout will identify the payment provider, amount and currency before confirmation. Full card numbers and security codes are handled by the payment provider, not stored by Shokupage.

Overdue undisputed invoices may pause work and delivery. Shokupage will give reasonable written notice before suspending a project and will comply with mandatory law concerning late-payment charges.

Delivery, revisions and acceptance

Delivery occurs through preview links, design files, source code, deployment access or another digital method stated in the proposal. Dates are estimates unless expressly described as fixed.

The included review rounds and response periods are stated in the proposal. A deliverable is treated as accepted when the client approves it in writing, publishes or uses it, or does not report a material non-conformity within ten business days after delivery, unless the proposal specifies a different period.

Shokupage will correct a reproducible failure to meet the agreed scope reported during the acceptance or support period. New requirements, preference changes and third-party platform changes are not defects and may be separately quoted.

Intellectual property

Each party retains rights it owned before the project. The client retains its brand assets and content. Shokupage retains general methods, know-how, reusable tools, pre-existing code and design systems.

After full payment, the client receives the ownership or licence to final project deliverables described in the proposal. Third-party fonts, stock assets, software, reservation systems and open-source components remain subject to their own licences. Drafts, rejected concepts and unpaid deliverables remain Shokupage property unless agreed otherwise.

Portfolio use and confidentiality

Unless the proposal provides otherwise, Shokupage may identify the completed project and display public-facing deliverables after launch for portfolio and studio promotion. Confidential information, unpublished commercial information, credentials and personal data will not be intentionally published.

A client may request a reasonable launch embargo or confidentiality arrangement before the project begins. Shokupage will clearly label fictional independent concepts and will not present them as client endorsements.

Third-party services and domains

The client normally remains the registered holder of its domain. Connecting an existing domain to a new website does not transfer domain ownership to Shokupage. The client remains responsible for domain renewal unless the proposal explicitly includes managed renewal.

Hosting, email, analytics, fonts, payment services and restaurant reservation platforms are governed by their own terms and availability. Shokupage will use reasonable care when configuring authorised integrations but cannot guarantee a third party's uninterrupted service, pricing, policies or future compatibility.

Cancellation and refunds

Cancellation, postponement and refund rules are set out in the Service, Cancellation and Refund Policy, which forms part of these terms. In summary, a client may cancel in writing; fees are reconciled against work completed, reserved capacity and non-recoverable external costs; and any approved balance is returned to the original payment method within the stated processing period.

Warranties and liability

Shokupage will perform services with reasonable care and skill. Except for express commitments in an accepted proposal, the site and services are provided without implied guarantees to the maximum extent permitted by law. Shokupage does not guarantee search rankings, restaurant bookings, revenue, awards or uninterrupted third-party services.

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, lost profit, lost revenue or lost data that was not reasonably foreseeable. Shokupage's total aggregate liability arising from a project will not exceed the fees paid or payable for the affected project.

Nothing in these terms limits liability that cannot legally be limited, including liability for fraud or fraudulent misrepresentation, or overrides mandatory consumer rights.

Termination

Either party may terminate for a material breach that is not remedied within ten business days after written notice, or immediately where continuing the project would be unlawful, infringe third-party rights or create a material security risk.

On termination, the client must pay for completed work and committed non-recoverable costs. Shokupage will provide paid-for deliverables in their then-current state where lawful and technically practicable. Provisions concerning payment, confidentiality, intellectual property, liability and disputes survive termination.

Governing law and disputes

The parties should first try to resolve concerns in good faith by contacting support@shokupage.com. Shokupage aims to acknowledge a formal complaint within two business days.

Unless a project agreement states otherwise, these terms and non-contractual disputes are governed by the laws of the People's Republic of China, excluding Hong Kong, Macau and Taiwan conflict-of-law rules. The courts of Shenzhen, Guangdong have non-exclusive jurisdiction, subject always to mandatory consumer protections and any forum rights that cannot lawfully be waived.

Changes and contact

Shokupage may update these terms for future use. The version accepted for an existing project remains applicable unless both parties agree otherwise or a change is required by law.

Questions about these terms should be sent to support@shokupage.com.